Why internal communication in the company is becoming more and more important
“Communication skills” are demanded and promoted in everyday working life by both managers and employees. This often involves communication with customers and investors: marketing, public relations, public affairs. Particularly in recent years, it has become increasingly clear that communication within the company is also relevant to success.
The way in which managers communicate with their employees, how a team communicates and how work processes are exchanged has a direct impact on the productivity and effectiveness of a company. We at dynaMIND know that it is a challenge for many companies to establish or maintain a successful and constructive communication culture, especially under stress. The larger and more complex a company is, the more important are transparent and focused communication and a good corporate climate. In our work with managers in business coaching in Berlin Mitte, we see again and again what opportunities successful communication offers for the further development of a company. As abstract as the term “communication culture” sounds, its effects are just as concrete: if the individual and the team succeed in communicating constructively and establishing a functional and creative exchange, work processes become more effective and resources can be used in a more targeted manner.
Communication skills: the be-all and end-all, not only for managers
Communication skills for everyday work
- Empathic listening
- Rules for feedback and agreements
- Emotional communication: how can emotions have a productive and empowering effect in the company?
- Non-verbal communication: understanding and using body language
- Language creates interpersonal interaction: pay attention to choice of words and formulations
- Self-reflection: understanding the meta-level in communication
- Understanding the principle of projection: sometimes communication is distorted and unconscious processes have more meaning than one thinks
Authentic communication skills of a manager
- Managers are role models
- Be aware of interactions: managers and team influence each other
- Find the strengths of your personality: authenticity and personal style are important to be heard as a leader
- Authority is a process of successful communication
- To communicate authentically means having an awareness of personal weaknesses
Communication skills for Teams
- Understanding, clarifying and productively using conflicts in a team is a question of communication
- How related is the communication in your team?
- Communication enables or prevents the release of the team’s creative potential
Communication training in the company: effective exchange, transparency and empathy
- Which communication culture prevails in your company?
- How can an appreciative, effective and transparent communication culture be established in your company?
- How flat or steep is the hierarchy in your company? Does the communication culture in your company fit in with these concepts?
- Is there a positive error culture in your company?
Communication coaching at dynaMIND
Personal coaching and executive coaching
Many clients come to us for business coaching with the desire for a modular system of tools. They want guidelines for difficult conversations in the company. Especially managers who are still at the beginning of their career experience themselves as insecure or helpless when tensions arise among their employees. They then wish for quick remedy and a “good atmosphere” in the team again.
In our opinion, however, successful communication has many facets and is more than just a modular system: it is affective, it involves non-verbal signals, it tolerates tension and it sees the constructive potential of conflicts and feelings. In a personal conversation with an experienced coach you can improve interpersonal skills like these and grow beyond yourself.
Communication: an analytical approach
By focusing on the individual relationship and on the underlying wishes, expectations and conflicts, psychoanalysis offers valuable expertise. No other science has a richer knowledge of unconscious, non-verbal and affective communication. Many successful people know what it takes for successful communication, but in moments of tension or escalation in the team, they fall back into old patterns.
The psychoanalytical approach explains how we get entangled in repetitive loops. It shows us ways to make lasting changes and further develop our personality. To react adequately to non-verbal and affective communication is indispensable as a social skill, otherwise communication cannot succeed. Those who think psychoanalytically are on the trail of unconscious dynamics in the team, in relationships and in themselves. You will be surprised how pronounced the proportion of unconscious dynamics is in your conversations and relationships, and how much can change when you begin to incorporate this knowledge into your communication.
M.Sc. Psychologin Sophie Grußendorf